FAQs

Frequently Asked Questions (FAQs)

Products:

  1. Q: What types of vaping products do you offer? A: We offer a wide range of vaping products, including e-liquids, vaping devices, coils, batteries, and accessories.

  2. Q: Are your products authentic? A: Yes, all our products are sourced directly from reputable manufacturers and are guaranteed to be authentic.

  3. Q: How can I choose the right nicotine strength for my e-liquids? A: We offer a variety of nicotine strengths for e-liquids. If you're uncertain, we recommend starting with a lower strength and adjusting based on your preference.

Shipping:

  1. Q: Where do you ship to? A: We currently offer shipping within the United Kingdom. Please refer to our Shipping Information page for more details.

  2. Q: How much is shipping, and how long does it take? A: Shipping costs and delivery times vary based on your location and selected shipping method. You can find detailed information on our Shipping Information page.

  3. Q: Do you offer expedited shipping? A: Yes, we offer expedited shipping options for faster delivery. Costs and availability depend on your location.

Returns:

  1. Q: What is your return policy? A: We have a hassle-free return policy. If you receive a defective or incorrect item, please contact our Customer Support within 7 days of receiving your order for assistance.

  2. Q: Can I return e-liquids? A: Due to safety and hygiene reasons, we cannot accept returns on opened e-liquids. However, if you receive the wrong item or a damaged product, please reach out to our Customer Support.

  3. Q: How do I initiate a return? A: To initiate a return, please contact our Customer Support with your order number and details of the issue. We'll guide you through the return process.

Account and Support:

  1. Q: How can I contact your customer support? A: You can reach our friendly customer support team through our Contact Us page, email (info@vaporneighbour.com).

Age Verification:

  1. Q: Why do I need to verify my age? A: Age verification is a legal requirement for purchasing vaping products. It ensures that our products are only sold to individuals who are of legal vaping age in your jurisdiction.

  2. Q: How does the age verification process work? A: We use a secure age verification system to verify your age based on the information you provide. This helps us comply with legal regulations.

If you have any other questions not covered here, please feel free to reach out to our Customer Support. We're here to assist you!