Privacy Policy

At Vapor Neighbour, we are committed to safeguarding the privacy of our customers and ensuring the security of the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your data when you use our website and services.

Information We Collect:

  1. Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, shipping address, billing information, and phone number.

  2. Usage Data: We may collect information about how you interact with our website, including pages visited, products viewed, and actions taken. This helps us enhance your browsing experience and improve our services.

  3. Device Information: We may collect information about the device you use to access our website, including IP address, browser type, and operating system.

How We Use Your Information:

  1. Order Processing: We use your personal information to process and fulfil your orders, send order confirmations, and provide updates on your order status.

  2. Customer Support: Your information helps us respond to your inquiries, address issues, and provide efficient customer support.

  3. Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and updates. You can opt out of these communications at any time.

  4. Website Improvement: We analyse usage data to enhance our website's functionality, tailor content to user preferences, and improve your overall experience.

Data Protection and Security:

We take the security of your data seriously and implement measures to protect it from unauthorized access, disclosure, alteration, or destruction. We use secure sockets layer (SSL) technology to encrypt sensitive information during transmission.

Data Sharing:

We may share your information with trusted third parties to assist in providing our services. These parties include payment processors, shipping carriers, and marketing platforms. We ensure that these partners adhere to strict privacy standards.

Cookies and Tracking:

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and personalize content. You can manage your cookie preferences through your browser settings.

Legal Compliance:

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, safety, or the rights and safety of others.

Your Rights:

You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have questions about your data, please contact us at info@vaporneighbour.com

Changes to this Policy:

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of any significant changes through our website or other communication channels.

By using our website and services, you consent to the practices described in this Privacy Policy. If you have any concerns or questions, please don't hesitate to contact us.

Last updated: 23-08-2023